Please note: Due to current Brexit restrictions we are currently unable to deliver to addresses outside UK Mainland. Please contact us for further information regarding delivery.
Additional charges may apply for deliveries to Scottish Highlands & Islands, Isle of Man, Northern Ireland, Isle of Wight and the Channel Islands (Note that for sales to the Channel Islands we charge an administration fee equal to the VAT that would be charged on UK sales). All UK Postcode Areas Which Incur Additional Delivery Charges and Returns Charges are listed in Delivery Exceptions. These additional charges depend on both the delivery address and the items on specific orders.
Priority & Next day deliveryPlease Note: Our next day delivery service is currently unavailable, as we are unable to fulfill orders on a priority basis during such a busy time of the year. Instead, a "priority delivery" is available, which will have your order delivered as quickly as possible.
Priority and Next day delivery is subject to stock availability and delivery postcode (See Delivery Exceptions) These services are available at checkout for an extra delivery charge.
Saturday delivery is only available in mainland U.K. and is subject to stock availability and delivery postcode (See Delivery Exceptions).
Larger items identified as a two-man delivery or bulk orders may not be available for this service. Please contact our helpful customer services department on 0800 157 7265 should you wish to discuss any aspect of our delivery process.
|Order by 12pm Mon-Fri
|Order by 12pm Mon-Thurs
|Order by 12pm Friday
Please enter a valid e-mail address and phone number at the checkout to receive details of your delivery and to track the progress of your parcel.
The type of tracking can vary from courier to courier, if you haven't received any tracking information either by text or email please Contact us for further assistance.
If you wish to return all or part of your order for any reason, please contact us and either obtain a RMA (Return Merchandise Authorization) for courier delivery or return back to store.
If you wish to return your item due to damage/fault, you must notify us within 30 days of the purchase. Please send pictures of the damage/fault to [email protected] before we make a decision on a return agreement.
If you wish to return an item due to a change of mind the goods must be returned unused, in their original packaging and in a re-saleable condition within 14 days of receipt of your goods. We can arrange a collection for you but you may be liable for the cost of return carriage, which will be deducted from any refund. If you opt for us to arrange a collection for you, standard items items will incur a collection charge of £15 and larger items identified as two-man items or bulk collections will incur a collection charge of £60.
If an item on your order is damaged or has a manufacturing fault, please call us within 30 days of receipt of your goods and we will be happy to arrange a replacement, credit note or refund.
Unfortunately the occasional mishap can occur due to transportation or a manufacturing fault, please take a picture of the damage/fault and notify us of the issue within 30 days of receiving the item, we will investigate the issue and either offer a replacement or a refund and collection of the item.
Delivery exceptions and restrictionsAdditional delivery charges will be advised as soon as possible, prior to shipping for approval. Please note: Large items may take longer depending on courier availability and will be delivered on a date specified by the recipient.
UK postcode areas which may incur additional delivery and return charges
|Isle of Man
|Isle of Wight
Delivery information FAQs
Standard Delivery is usually 3-5 working days from order
Certain products may take longer to be dispatched and this is indicated on their product pages by our 2-man delivery icon.
Once your order has been dispatched, you will receive a dispatch notification email.
Deliveries are usually made Monday to Friday although we may not be able to commit to delivery on a specific day except for larger items which require two-man delivery. You may find it more convenient to have the parcel delivered to a work address and you can opt for this during the checkout process.
As we send our orders by pallet there is a slight processing delay with the couriers to process the pallet and scan the parcels into their system.
Please allow 2 working days from purchasing for the tracking to update, if you haven't had an update past this point please contact us.
We only deliver through out the UK. However, additional charges may apply for deliveries to areas outside of mainland UK, such as Scottish Highlands & Islands, Isle of Man, Northern Ireland, Isle of Wight, the Channel Islands, Ireland, BFPO, and the Rest of World. Before placing an order to be delivered outside of the UK, please contact us https://www.christmastreesandlights.co.uk/contact and ask for a quote.
Please note: it may not be possible for us to deliver to your location if you are outside of the UK Mainland.
The average transit time for most items to the UK is 3-5 working days. During the busy festive period, orders may take longer than 5 working days to be delivered. Your patience at this time will be appreciated, but if you do have concerns that your order is taking too long to arrive, please contact us and we will get an update for you as quickly as we can.
Some larger products do require a 2-man delivery service, these items are marked with an Icon located on the product page and also state “2-Man Delivery” at checkout. The average transit time for these items to the UK is 5-10 working days.
All orders will be processed and leave our warehouse the next working day (Delays may occur during peak times due to courier limitations).
Unfortunately on occasion parcels have been delayed and missed the estimated date specified on the checkout, If your estimated delivery date has been missed please contact us https://www.christmastreesandlights.co.uk/contact and we can investigate into the issue.
Any orders with an additional delivery service charge other than the cheapest delivery method available will be refunded for the un-serviced delivery method.
If the item is still due for delivery please refuse the item and contact us and we will attempt to cancel the item. Otherwise please notify us and obtain a RMA (Return Merchandise Authorization).